Privacy Policy
Privacy Policy
Effective from 27th February 2025
Please read this policy carefully before using our website or services. By continuing to use our website, you agree to the terms outlined in this Privacy Policy and our Terms and Conditions. If you do not agree, please refrain from using our website or services.
We may update this Privacy Policy from time to time. Please review it regularly to stay informed of any changes.
Our registration details
The Migrant Mental Health Hub is operated by The Migrant Mental Health Hub CIC, a Community Interest Company registered in England and Wales under company number 16281895.
Our registered address is: 5 Brayford Square, London,
E1 0SG, United Kingdom
This privacy policy applies to: www.tmmhh.com
About us
The Migrant Mental Health Hub CIC is a specialist psychology and community service dedicated to supporting the mental health and wellbeing of people from migrant backgrounds in the UK. We provide culturally sensitive psychological services, training for professionals, and collaborative support for community organisations. As part of our work, we collect and process personal information to deliver our services safely and effectively.
Definitions
- “We”, “Us”, “Our” refers to The Migrant Mental Health Hub CIC.
- “You”, “Your”, “User”, “Client”, or “Customer” refers to any individual or organisation accessing our website or services.
- “Clinician” refers to the mental health professionals we work with.
- “Platform” refers to our website and the services provided through it.
Topics covered in this policy
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- Marketing
- What are your data protection rights?
- What are cookies?
- How do we use cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- Changes to our privacy policy
- How to contact us
- How to contact the appropriate authorities
What data do we collect?
We may collect the following types of personal data:
- Identity data (name, title, date of birth, gender)
- Contact data (email, phone number, address, GP details)
- Mental health data (information shared during assessments, consultation sessions, group sessions or questionnaires)
- Transaction data (records of services requested, payments made)
- Technical data (IP address, browser type, time zone, device details)
- Usage data (how you use our website and services)
- Marketing data (your communication preferences and consent)
We do not store financial data directly.
How do we collect your data?
You provide data directly when you:
- Register online or book a service
- Email or phone us
- Complete surveys or feedback forms
- Interact with us via social media or our contact form
- Use our website and its cookies
We also collect data automatically via cookies and analytics tools to help improve your website experience.
How do we use your data?
We collect and use your data to:
- Provide and manage our services to you
- Process bookings and enquiries
- Communicate with you, including appointment reminders
- Ensure clinical quality and safety
- Develop and improve our services and website
- Send you relevant updates or marketing (with your consent)
We only process your data where UK law allows, such as:
- To fulfil a contract with you
- To comply with a legal obligation
- Where necessary for our legitimate interests, and your rights do not override these
- With your explicit consent (e.g., for marketing)
How do we store your data?
Your data is stored securely on servers within the UK or European Economic Area (EEA). If any processing occurs outside the EEA, we ensure adequate protection is in place.
We retain personal data for up to seven years after your last contact, unless we are legally required to retain it for longer. After this period, it will be securely deleted.
Disclosure of your data
We do not share your personal data for marketing purposes without your explicit consent.
We may share data with:
- Clinical psychologists providing services to you
- Third-party service providers (e.g., IT support, payment processors, Acuity Scheduling, Calendly)
- Legal or regulatory authorities if required
- GPs or emergency contacts, only in exceptional circumstances related to safeguarding or duty of care
- Supervisors, in line with ethical guidelines, where client identities are protected
Assessment notes, group session notes and consultation session notes
Clinicians may keep brief session notes for clinical reasons. These do not include identifying details and comply with professional standards.
We do not record phone, video or group sessions unless agreed with you in advance.
Marketing
We may send you updates about services you have used or may find useful. You will only receive marketing communications if you have opted in. You can unsubscribe at any time by contacting us at unsubscribe@tmmhh.com
Your data protection rights
You have the right to:
- Request access to your data
- Request correction of inaccurate or incomplete data
- Request deletion of your data (under certain conditions)
- Restrict or object to our processing of your data
- Request data transfer (portability)
- Withdraw consent where processing is based on it
To exercise these rights, contact us at contact@tmmhh.com. We will respond within one month.
Use by children
Our services and website are designed for adults. We do not knowingly collect data from individuals under 18. If we discover such data has been submitted, we will delete it.
Cookies
We use cookies to:
- Recognise users and remember preferences
- Analyse website performance
- Improve site navigation and experience
You can manage cookie settings through your browser. Some website features may not function correctly if cookies are disabled.
More information: allaboutcookies.org
Privacy policies of other websites
Our website may link to external sites. This privacy policy applies only to our website. We encourage you to read the privacy policies of any external websites you visit.
Changes to this policy
We regularly review our privacy policy. Any updates will be posted on this page.
Last updated 23rd July 2025
How to Contact Us
For privacy-related questions or to exercise your data rights, contact:
Email: contact@tmmhh.com
Post: 5 Brayford Square, London E1 0SG
How to contact the appropriate authority
If you are not satisfied with how we handle your data, you may contact the UK Information Commissioner’s Office (ICO):
www.ico.org.uk
© The Migrant Mental Health Hub CIC 2025 Company Registration 16281895